We deal in the deliciously delicate world of vegan ice creams and sorbets, where storage,  transportation and associated temperature control are all key considerations for keeping the product in pristine tasting condition — how it’s intended to be enjoyed. As it makes its culinary journey to you, we may not be able to control all delivery factors, so if you’re not entirely happy with the éclat gold experience, be it packaging damage or other product-related issues, please contact us at hello@foodorb.com.au.  We’ll evaluate your concerns and get back in touch with some next steps regarding a possible refund. You can view our full Terms and Conditions here.